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Full-service assistance with remote management

We keep everything under control and intervene rapidly when needed.

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Professional, full-service, technical assistance with remote management

Do you own more than one store and are looking for a full-time assistance and repair service?
Solve all kinds of problem with our full-service contract.

We guarantee rapid intervention at all times, through a network of top-quality technical assistance centres covering the whole of Italy, all for a convenient, fixed annual fee.

Remote management means you do not need to worry about reporting faults. As soon as we receive an alert, we send an authorised Arneg technician to correct the fault.

Our full-service package includes:

  • Maintenance and assistance work
  • Remote management of fault alarms
  • Automatic HACCP printouts and the transmission of daily system temperature summaries
  • Uploading of all refrigeration system gas charging data to the website of the competent ministry

Why choose a full-service contract?

The benefits of full-service assistance:

  • Contractually fixed, all-inclusive costs
  • Lower fault repair costs
  • Full-time assistance and maintenance
  • Extended working life of systems guaranteed
  • Maintenance of cold chain (HACCP)

Full-service assistance with remote management also includes the following services:

  • Arneg Connect

    Arneg Connect provides professional assistance for your store, 24 hours a day, 365 days a year.

    The service lets you make voice calls to request assistance through a centralised virtual platform.

    Whenever you make a call, you will be put in touch with a technical assistance and support operator dedicated to your own store.

  • Arneg Anywhere

    Arneg Anywhere is an end-to-end service that gives you access to an international/European/extra-EU data network connection.

    Don't worry! We shall install the necessary device directly in your Arneg cabinet or refrigerated system.

    The benefits of this service:

    • A secure, protected and encrypted connection
    • Automatic activation and deactivation option
    • No IT / CED infrastructure
  • Arneg Data Power

    Arneg Data Power is a predictive/preventive analysis service that monitors faults and energy consumption.

    Thanks to the use of Artificial Intelligence and Machine Learning, this service predicts occurrences like electrical and electronic part faults, energy consumption and other problems up to 5 days before the event.

    Arneg Data Power also provides predictive models that generate early notifications of future failure risks, as well as medium-term energy consumption prediction modules.

  • Arneg Primegate

    Arneg Primegate is a dedicated cloud supervision service for superettes and small stores with up to 15 Arneg products per device.

    The service is compatible with all standard electronic systems and conforms to “Industry 4.0” directives.

    It guarantees:

    • Low maintenance costs
    • Integrated geopositioning
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  • Arneg Connect provides professional assistance for your store, 24 hours a day, 365 days a year.

    The service lets you make voice calls to request assistance through a centralised virtual platform.

    Whenever you make a call, you will be put in touch with a technical assistance and support operator dedicated to your own store.

  • Arneg Anywhere is an end-to-end service that gives you access to an international/European/extra-EU data network connection.

    Don't worry! We shall install the necessary device directly in your Arneg cabinet or refrigerated system.

    The benefits of this service:

    • A secure, protected and encrypted connection
    • Automatic activation and deactivation option
    • No IT / CED infrastructure
  • Arneg Data Power is a predictive/preventive analysis service that monitors faults and energy consumption.

    Thanks to the use of Artificial Intelligence and Machine Learning, this service predicts occurrences like electrical and electronic part faults, energy consumption and other problems up to 5 days before the event.

    Arneg Data Power also provides predictive models that generate early notifications of future failure risks, as well as medium-term energy consumption prediction modules.

  • Arneg Primegate is a dedicated cloud supervision service for superettes and small stores with up to 15 Arneg products per device.

    The service is compatible with all standard electronic systems and conforms to “Industry 4.0” directives.

    It guarantees:

    • Low maintenance costs
    • Integrated geopositioning

Service currently available only in Italy

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